How can we help?

Why did I receive a “Security Notification - Device Change Detected” email?

Last updated on March 11, 2025

This security email is sent when someone signs into your merchant account from a new device or browser. It helps you monitor account access and protect against unauthorized logins. Each notification includes the time, location, and device information of the sign-in attempt.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible

Omise uses cookies to improve your overall site experience and collect information on your visits and browsing behavior. By continuing to browse our website, you agree to our Privacy Policy. Learn more