If you have your recovery code with you, you can temporarily sign in and set up two-factor authentication again.

If you do not have your recovery code and cannot sign in, contact Omise customer support.

1. Omise will issue a recovery code for two-factor authentication.
2. You can sign in to your account with your recovery code.
3. After signing in, go to the two-factor authentication menu and set up your account again.

To get help with your recovery code, please use the email address used to register your Omise account. Please also attach the following documents with your email.

Company

1. Company registration document (DBD)
   
2. Company bank account (The bank account number should match with what is on your Omise live account)

Individual

1. ID card
2. Bank account (The bank account number should match with what is on your Omise live account)