Refunds are the processes by which money is given back to your customer. They can be created by an API call or directly via the Dashboard with a single click of a button.

The following requirements must be met for a charge to be refundable:

• It must not be disputed
• It must not have been fully refunded
• It must not exceed the refund limit (15 refunds/charge)
• It must be captured
• It must have been captured for no longer than 365 days

Note: JCB/AMEX／Diners can be refunded within 160 days.

Creating a refund

We offer two ways of creating refunds:

• The easiest and most immediate way is to do it from the dashboard. Sign in to your account and find the charge you want to refund. Click the ... button and choose refund. You are then given the option to refund the whole amount or just part of it.

• Via the API: If you want to do this from your application, refunds can be created from the API. This documentation article contains the latest reference information.

How long does it take?

Omise processes refunds immediately. Credit cardholders will receive the refunded amount in their next billing cycle. The amount will be returned within 30-60 days for debit cards.

Can I refund a canceled card?

You can still issue a refund. Create a refund as you usually do. We will forward your request to the bank. The bank and the card issuing bank will then take care of getting the funds back to the cardholder.

If your customer has not seen the credit, please advise them to contact their financial institution by calling the number on the back of their card.

Related articles
How do refunds work for installment payments?
How do refunds work for bill payment?
How do refunds work for internet banking?