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How do I enable the live account?

Last updated on March 17, 2025

By default, all accounts have access to our test mode. Submit a few documents online for approval to get a live account and receive actual transactions.

enable live account

Pre-requisites:

  • An Omise account with a verified email
  • A website that is ready and available online
  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition
    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature or
    • On the checkout screen, near the submit or click to accept button.
      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants
  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.

Required documents:

  1. Latest full company registration documents
  2. Front page of your Bank Statement
  3. Additional Permits/Licenses (based on business categories)
  4. Directors
    • Proof of identity (NRIC / Passport for foreigner)
    • Proof of address
  5. Ultimate Beneficial Owners (For shareholders who hold more than 25% of the company’s shares)
    • Proof of identity (NRIC / Passport for foreigner)
    • Proof of address
  6. Photo of retail (3 interior with product/services & 3 exterior with company logo)
  7. Bank Form (to be advised after application submitted)

Steps:

  1. Sign in to your account and click on the Live dashboard tab
  2. Fill in the form and submit it for approval.

When uploading documents, click "Save" to save a copy of your application to be completed later. Our KYC team will only begin the review process once all the required documents have been uploaded and the application has been "submitted".

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