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How do I enable the live account?

Last updated on March 17, 2025

By default, all accounts have access to our test mode. Submit a few documents online for approval to get a live account and receive actual transactions.

enable live account

Pre-requisites:

  • An Omise account with a verified email
  • A website that is ready and available online
  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition
    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature or
    • On the checkout screen, near the submit or click to accept button.
      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants
  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.

Required documents:

  • Extract of Commercial Register (ACRA Bizfile less than 6 months old)
  • Front page of your bank passbook or Bank Statement less than 3 months old
  • Additional Permits/Licenses (if required)
  • Director/Eligible signatory

    • Proof of identity
    • Proof of address
  • Ultimate Beneficial Owners (For shareholders who hold more than 25% of the company’s shares)

    • Proof of identity
    • Proof of address

Steps:

  1. Sign in to your account and click the Live dashboard tab
  2. Fill in the form and submit it for approval.

When uploading documents, click "Save" to save a copy of your application to be completed later. Our KYC team will only begin the review process once all the required documents have been uploaded and the application has been "submitted".

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